Press Releases
OFW One-Stop Processing Center in Clark Freeport Zone serves 22,446 clients in less than 4 months
CLARK FREEPORT ZONE – In less than 4 months of operation, some 22,446 clients have already benefited from the Overseas Filipino Workers’ (OFW) One-Stop-Processing Center (OSPC) in Clark Freeport Zone (CFZ).
DOLE Regional Director Atty. Ana Dione reported the latest scorecard on the number of clients the OFW OPSC has served and assisted to Labor and Employment Secretary Silvestre Bello III.
“We are happy to report the initial success of the OFW One-Stop-Processing Center here at the Clark Freeport Zone which is geared to ensure the speedy and timely delivery of various services from the DOLE, OWWA, POEA, TESDA, PRC, and other allied agencies to our clients, mostly OFWs,” Dione said, adding:
“The existence of the OFW OPSC was able to cut down the process cycle time for most of our services likewise making it convenient for our OFW-clients traversing through the Clark International Airport and other clients residing from nearby areas.”
One of Bello’s marching orders under the President’s directive upon assuming office is to provide OFWs easier access to government services by creating a one-stop-shop facility for them.
In CFZ, the Department of Labor and Employment (DOLE) and the Department of Transportation (DOTr) led the creation of the second OFW stop-processing-center in the country.
The Clark International Airport (CRK) and Clark Development Corporation (CDC), for their part, supported the establishment of the facility by offering the Clark Polytechnic to house the Center.
Dione’s initial report to Bello covers the period from September 12, 2016, the day the OFW OSPC was officially launched, up till the end-month of January 2017.  
The combined efforts of the Philippine Overseas Employment Administration (POEA), Overseas Workers Welfare Administration (OWWA), Technical Education and Skills Development Authority (TESDA), and Professional Regulations Commission (PRC) served 4,716 clients.
Of the total clients served by the above-mentioned DOLE attached agencies, 2,328 of them availed for the POEA’s Documentation of Workers-on-Leave or Balik Manggagawa Program.
Meanwhile, some 1, 087 of them were able to have either registered or renewed their OWWA membership with the OWWA in less than no time.
Another 906 clients were able to avail for the TESDA’s Training Assistance and Scholarship Program and likewise were provided assistance on PDOS and CGP Registration.
Some 395 clients, on the other hand, were able to have their professional licenses issued or renewed by the PRC in less than thirty minutes to almost an hour.
Aside from the DOLE, other equality important partner agencies also housed in the Center have contributed in fast-tracking their respective services benefiting a whopping 17,730 clients. 
The Philippine Health Insurance Company or PhilHealth processed the membership registration of some 6,671 clients, the highest number of clients served in this report.
The Home Mutual Development Fund or Pag-IBIG, which comes in second, processed the membership and screening of loyalty cards of 6,002 clients.
The National Bureau of Investigation (NBI), garnering the third highest number of clients served, has issued NBI clearance certificates to some 3,095 clients.
The Social Security System (SSS), for its part, processed the registration/membership data amendment, acceptance of benefit/loan claim applications, and contribution/loan status verification of 1,036 clients.
Other agencies— Tourism Infrastructure and Enterprise Zone Authoirty (TIEZA), Maritime Industry Authority (MARINA), Commission on Higher Education (ChED), and Bureau of Immigration (BI)—provided their respective services to 856 clients.
The presence of the OFW OPSC in Clark Freeport Zone had mostly received positive reviews from “netizen” clients who posted on its Facebook Community Page--Clark OFW One-Stop-Processing Center.
“Indeed, it was my first time to be satisfied by a government office, it only took me 5 minutes to get my NBI (clearance),” says netizen “Mrvn Vin.”
Real Estate Broker Mitch Prin, another netizen, who also posted at the OFW OSPC’s FB Page, lauded the quick processing of her processional license from the PRC.
“Thank you PRC Clark, got my license in less than 15 minutes. Keep it up. Dakal a salamat pu (Thank you so much),” Prin said.
Dione said that though there have been mostly positive reviews, a few negative feedback were also received by the DOLE regional office.
“We are very thankful for the very positive feedback we’ve received so far. This will boost the morale of every personnel, respective of their agencies, manning our OFW OPSC,” Dione said, adding:
“But we also recognize that we have areas of concerns that need to be addressed as we cannot entirely please everybody. We do apologize for any inconvenience our clients may have experienced. The people who man this Center are also human and could sometimes fall short, but rest assured, we are always working on improving the way we do things to serve our clients better,” Dione said.
The OFW OPSC is opened from 8:00am to 5:00pm from Mondays to Fridays.
END/Jerry Borja with reporting from Melanie Mendoza



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